Privacy Policy

Last updated: 26 December 2022 — Chaddi Line (Pvt) Ltd (PV: 126954)

Welcome to chaddi.lk owned and operated by Chaddi Line (Pvt) Ltd. We are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, and share information about you when you use our website. By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We may collect information about you in the following ways:

• Information you provide directly: When you create an account, place an order, or contact us — including your name, email address, phone number, billing/shipping address, and payment information.
• Information collected automatically: When you visit our website we may collect device information (IP address, browser type, OS, location) and browsing behaviour (pages visited, products viewed, items purchased).

2. How We Use Your Information

• Fulfil orders and provide our services: Process your orders, send updates and notifications, and respond to inquiries.
• Communicate with you: Send promotional offers and newsletters. You may opt out at any time via the unsubscribe link in those emails.
• Improve our business: Understand how users interact with our website, identify trends, and improve our product selection and service quality.

3. Sharing Your Information

• Service providers: We may share information with third-party providers who assist us — including payment processors (PayHere, Mintpay, Koko, Payzy), shipping companies, and marketing agencies.
• Legal requirements: We may disclose information if required by law, or to protect the rights, property, or safety of our website, users, or the public.
• Merger or acquisition: If Chaddi Line (Pvt) Ltd is acquired or merged with another company, your information may be transferred in accordance with this Privacy Policy.

4. Your Choices

• Opt out of marketing: Follow the unsubscribe instructions in any promotional email, or email us at info@chaddi.lk.
• Access and update your information: Log into your account on our website, or contact us to request access to or correction of your personal information.

5. Data Security

We use secure servers and encryption to protect your personal information during transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

6. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@chaddi.lk.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any updates on this page. If we make material changes, we will notify you by email or by placing a prominent notice on our website.

8. Contact Us